Jasper and Shiloh — Citizens Financial Services mascots

We've got answers

Frequently Asked Questions

Real questions from real customers — built from thousands of conversations with our Monroe community.

You can pay anytime at citizensfinance.repay.io — or click "Make a Payment" from the menu on our website. Need the link texted to you? Just send us a message at 318.324.0011.

Just text or call us at 318.324.0011 and we'll get you that information right away.

We're open Monday–Friday, 8:00 AM to 5:00 PM. Closed on weekends.

1909 Roselawn Avenue, Monroe, LA 71201. Plenty of parking out front.

Life happens — just reach out and let us know what's going on. We'll do our best to work with you. Text or call us at 318.324.0011.

Absolutely — just text or call us and we'll look at what's available for you. Most decisions are made same day.

Checking your options with us won't affect your credit score. We look at your full financial picture, not just a number.

We offer personal installment loans from $500 to $5,000. Give us a call and we can talk through your options.

We're Monroe-based and proud of it — 1909 Roselawn Avenue since 1993. We only serve Monroe and Ouachita Parish.

For your security, please don't send card numbers by text. Pay securely online at citizensfinance.repay.io, over the phone at 318.324.0011, or in person at our office.

Still have questions?

We're real people right here in Monroe — give us a call, send a text, or apply online. We'll take it from there.

Apply NowCall 318.324.0011

Checking your options won't affect your credit score.

Or ask for Ms. Carrie or Ms. Julie — they'll take care of you.